and Furniture Super Center
Call Us (813)242-9500
E Adamo Drive, Tampa, FL 33605
Mon-Fri 10AM-7PM; Sat 10AM-6PM; Sun
Name Brand Discount
Outlet for Furniture, Mattress, Appliances, TVs and Electronics, Home
Decor and More
Furniture Super Center's Customer Help Page
Help / FAQ Page is provided to our customers to address and
some of our customers' most frequently asked questions.
Please read this page to answer any
of your questions.
But if you still have questions not addressed on this page,
then call us at (813)242-9500
QUESTIONS ABOUT OUR STORE
Where are you located?
store is centrally located for the entire Tampa Bay area. We
at 2719 E. Adamo Drive at 26th Street. We are located next
to Ikea Home Furnishings and across Adamo Drive from Coppertail
Brewery. We are easily accessible from the Expressway, I-4,
and if you get lost, simply call us and we will give you directions.
Where are your showroom hours?
store is open 7 days per week, 362 days per year. We are only
closed on Thanksgiving Day, Christmas Day and Easter; and our normal
hours of operations are as follows:.
Monday - Friday 10am - 7pm
Saturday 10am - 6pm
Sunday 11am - 6pm
If I cannot make it to the store,
can I purchase online?
We have an Online Store (Click
that offers many of the items that we offer in-store.
always suggest visiting the Showroom since their are Manager Specials,
Daily Specials and Clearance Items that we cannot offer online.
But if you cannot visit, we offer
over 30,000 different options from Furniture, Mattress and Bedding,
Accessories and Home Decor through our WebStore. You can shop
hours a day - 7 days per week with credit card, debit card,
PayPal, PayPal Express, and even Financing.
Are all the sale
items/discounted items New?
We sell New Name Brand Furniture, Mattress and Home Decor. Each still
packaged in the manufacturer original packaging.
We buy direct from the manufacturers, so all the items come from the
manufacturer to our Tampa warehouse.
Are there warranties with your
Since our products are all new and from Name Brand Companies.
Most of these companies offer manufacturer warranties.
In addition, we offer a 4
Month Comfort Guarantee
on all the Mattresses and Mattress Sets that we sell (in
addition to the manufacturer warranty). With the 4 Month Comfort Guarantee
you can try-out your new mattress set for up to 4 months.
this time, you may return your mattress in exchange to a mattress more
suited to you. No restocking fees or Exchange Fees either. This one
time exchange program allows
you to try the original mattress and then if too soft or too hard, you
may exchange it to insure you always get the perfect mattress for you.
We understand that it is
very difficult to pick the perfect mattress by simply laying on it for
a few minutes in the store.
How Can you Offer Such
are a high-volume retailer for the largest name brands.
advantage of volume discounts and use
our large buying power to negotiate the lowest possible pricing for you.
What other Ways Do You
are constantly trying to keep overhead low so we
our prices as much as competitors. We don't spend $1,000's on
Commercials or Radio Spots. We don't spend $1,000's on landscaping or
fancy window displays. We rely on providing great prices and wonderful
service; 'word of mouth' from our happy customers is our
advertisement. We consantly negotiate and renegotiate with
manufacturers for the very lowes possible price. We use our
volume buying power to qualify for bulk discount buys as well.
All these things combined, keep our costs low allowing us to
offer the Guaranteed Lowest Prices on New Name Brand Furniture,
Mattress and Home Decor.
Where is your
warehouse if I want to pick up myself?
warehouse is attached to our store. No long drives to Brandon
St. Petersburg like some of our competitors. You simply stop
the showroom, our friendly front desk associates will give you a
'pick-up slip' that you then take to the end of our building which is
our warehouse. Our experienced warehouse workers will pull
items from our warehouse, stack it onto your vehicle and we even
provide rope and tie it down for you. It is just that easy!
What are your
warehouse pick-up hours?
Warehouse is open from 10 AM to 6:30 PM Monday through
Saturday and limited pick-ups on Sunday from 11 AM to 5:30 PM.
I don't have a truck - do you
There is a small delivery fee - but our fees are lower than
our competitors. And unlike our Competitors, we
actually offer two types of deliveries to fit your needs and budget.
What Delivery Options do you
offer? And is there a
Delivery Charge or Delivery Fee?
The first type is Full Delivery
and Setup of all items and the second type is our economical Delivery
Only. Full Delivery and Setup
service will deliver your items from our warehouse to your home.
The Delivery Technicians will open and inspect each piece,
assemble your items for you in the room of your choosing and will even
remove the boxes and packaging when finished. Our Economical Delivery Only
is for the budget minded. The Delivery Technicians will
your items from our warehouse to your home. They will placed
boxed/packaged items in the room of your choice for you. You
unwrap and assemble your items yourself (most manufacturers even
include any tools needed to assemble, so all you may need is a
screwdriver. This allows you the option to choose the more
economical Delivery Only or the reasonably priced Full Delivery with
Setup - whichever works best for you.
In addition, we also remove your old bedding for FREE on both types
FINANCING, LAYAWAY AND PAYMENT
Do you offer Financing?
actually offer several different financing options to suit most any
offer Easy Financing with No Credit Needed Companies and we
also offer Traditional/Conventional Credit Check Plans.
You can find information on these financing
What other Payment Options do you
We accept most
major credit cards, debit cards, personal checks and cash.
also offer ONE YEAR FREE LAYAWAY.
Come in to pick out your furniture and we
will write up an invoice locking in the price at the time of sale. If
the price goes up anytime during the year you are paying off the
layaway, you need not worry since your price is 'locked in'. Pay
at your own pace and once paid in full, you can arrange to pick-up your
items or have them delivered.
offer an Online Payment Center
to pay layaway payments online from the comfort of your home.
OR DAMAGED ITEM QUESTIONS
Are there warranties
with your products?
Since our products are all new and from Name Brand Companies,
most offer manufacturer warranties.
What do I do if I
recieve something was received damaged? Or what
if I need to make a warranty claim?
are new with warranties to guarantee you get
great furniture at Mattress and Furniture Super Center.
items will become damaged during shipping or maybe you have owned your
furniture for some time and it becomes damaged in some way.
Whenever a customer recieves
a damaged item or warranty claim, simply call and report it to the
store. Also, most of our competitors will advise you to contact the
manufacturer yourself. Our
knowledgable representatives will start notifying the manufacturer and
handle all the paperwork. Different manufacturers have
policies ranging from complete replacement or to send a technician for
faster resolution. We adhere to the manufacturers' policies and
procedures to insure all our customers have great products and service.
note, we are not computerized - manufacturers require you to
provide a copy of your invoice reciept. Please have invoice
reciept with you when reporting any issue. If you have misplaced your
copy, notify us and we may be able to assist you depending on length of
time that may have passed from your purchase date.
What does the store
mean when they say they are sending out a technician?
use different procedures to insure warranty claims are processed
quickly as possible.
Some manufacturers simply
require we exchange the item and return the exchanged item back to
manufacturers require a 3rd Party Technician to inspect the furniture
before replacing. This is to save time for the customer. For example; If
a dresser drawer is damaged, sending a dresser replacement by
semi-truck could take a week or two. But if only a drawer,
factory can ship a drawer to the tech in days - allowing for a
quicker resolution. If a full dresser replacement is needed,
dresser is shipped immediately once the tech visits.
check with the store for your particular
Do you offer additional extended
warranties and protection plans?
We have a program with a national service company that will
provide additional protection over and beyond standard manufacturer
warranties. These programs vary depending on the type
furniture you intend to cover with their great plans.
SPECIAL ORDERS AND
How Long Does Special
Orders/Custom Made Items Take?
We stock 1,000's of
Items, but if you choose, we can order Special Orders and Custom Orders.
Timeframes vary depending on distance from manufacturer and
of transport. Commonly most special orders arrive within a
generic timeframe of 1 1/2
to 3 1/2
from date of purchase. Please ask your salesperson at time of
about timeframes for the manufacturers and items you chose.
Do You Charge Extra for Special
pay what is on the Price Tag and nothing more for Special Orders.
Many competitors do charge additional fees, but we do not.
COME... CHECK BACK OFTEN...
Reviews & Comments
We encourage our customers to tell us how we are
doing. Your suggestions often lead to improvements in our
goal of providing
the very best shopping experience for our customers. Here are a few reviews
our customers have sent in.
husband and I were at your Tampa store today on Adamo Dr and we had the
best experience! Our salesman Eddie
was so helpful,knowledgeable, patient and not overbearing or pushy in
his sales tactics. He listened to our needs and then showed us many
different options. We have never been happier with a purchase! The
pricing is more than fair an Kristen
was very helpful in the approval process. We bought a new bed set and
couch and we will definitely be returning
customers who pass on our fantastic experience to everyone we know!!
Thank you for having the staff that make the difference!
Keith and Lisa"
your Sales Person how you can submit a Review, Facebook Like, +1, and
Pins. Sometimes, there are incentives & specials
husband and I came in to your store today and bought a new Stearns and
Foster mattress. Tony was our sales person and we wanted you to know
how nice he was. Tony
made us feel so welcome. We weren't even sure
when we were going to buy a new bed, but you guys had a great deal! Tony
really made the difference though. I can't say enough about how good of
a guy he was. The woman at the front desk who checked us out was also
extremely nice. You seem to have a wonderful staff and I think that
says a lot about your store. We will definitely be returning and
looking for a new dining room when we have another weekend free.
Erin and Bryan"
I visit the store I get excited. Everyone that works there is
very nice. Great customer service and Betty always makes me laugh. Over
all must visit the store and shop everything is reasonable priced.
experience at mattress furniture was great. The sales rep
helped us find the best mattress for our budget, I will be recommending
to the family.
just wanted to say that I greatly appreciate the experience I had when
purchasing a mattress. I walked up to the salesman, told him
what I wanted and he showed me my choices. The office staff
was quick and efficient and my mattress was in stock. I
bought the mattress that I wanted and was in and out of the store in
record time. What a great staff and experience.
was an extremely easy and quick shopping experience. I knew
what I was looking for, your sales rep located the item with a great
satisfied with my interactions with Tony and today.
Purchased a great mattress at a spectacular price! Would
definitely recommend the mattress and furniture superstore to friends
were both incredibly helpful with my purchase of a new couch
and full sized bed. I will be back in the near future to
purchasing more home furnishings. Thank you for the pleasant
experience shopping with you and I look forward to seeing you all
experience with mattress furniture was great, Joe the sale man was
attentive, even when I was closing my order and the price had
decrease. He didn't mind re-doing the order for me.
If you would ask if I would recommend mattress yes I would.
They really appreciate your business.
like the purchase
and shopping experience in your shop. I referred all my
to your shop. Keep up the good work.
came to find furniture for my very first apartment... Betty
was awesome and Lou
I believe was his name were awesome and patient
... The delivery was great. Assembly was quick and neat and
there looking for a mattress and yes their prices are very good. I was
shown a mattress which i decided to purchase... At the end of the day
the price was the cheapest one
So frequent our website, Facebook Page, and Google + Pages to
catch all the sales, specials, and discounts.
Copyright and Trademark:
and Mattress Man™
proprietary property of Mattress
and Furniture Super Center 2012-2020
dba Mattress and Furniture Super Center and Furniture
Mattress Outlet licensed to DMS Sales, Inc. 2012-2019
E. Adamo Drive