Name Brand Discount Outlet for Furniture, Mattress, Appliances, TVs and Electronics, Home Decor and More

Mattress and Furniture Super Center's Customer Help Page

 Help / FAQ Page is provided to our customers to address and answer some of our customers' most frequently asked questions.
Please read this page to answer any of your questions.
 But if you still have questions not addressed on this page, then call us at (813)242-9500.





GENERAL QUESTIONS ABOUT OUR STORE

Our store is centrally located for the entire Tampa Bay area.  We are at 2719 E. Adamo Drive at 26th Street.  We are located next door to Ikea Home Furnishings and across Adamo Drive from Coppertail Brewery.  We are easily accessible from the Expressway, I-4, I-75 and if you get lost, simply call us and we will give you directions.

Our store is open 7 days per week, 362 days per year.  We are only closed on Thanksgiving Day, Christmas Day and Easter; and our normal hours of operations are as follows:.
Monday - Friday  10am - 7pm
Saturday   10am - 6pm
Sunday   11am - 6pm

Yes. We have an Online Store (Click Here) that offers many of the items that we offer in-store.  We always suggest visiting the Showroom since their are Manager Specials, Daily Specials and Clearance Items that we cannot offer online.  But if you cannot visit, we offer over 30,000 different options from Furniture, Mattress and Bedding, Accessories and Home Decor through our WebStore.  You can shop 24 hours a day - 7 days per week with credit card, debit card, PayPal, PayPal Express, and even Financing.

Yes. We sell New Name Brand Furniture, Mattress and Home Decor. Each still packaged in the manufacturer original packaging. We buy direct from the manufacturers, so all the items come from the manufacturer to our Tampa warehouse.

Yes.  Since our products are all new and from Name Brand Companies.  Most of these companies offer manufacturer warranties. In addition, we offer a 4 Month Comfort Guarantee on all the Mattresses and Mattress Sets that we sell (in addition to the manufacturer warranty).  With the 4 Month Comfort Guarantee, you can try-out your new mattress set for up to 4 months.  Within this time, you may return your mattress in exchange to a mattress more suited to you. No restocking fees or Exchange Fees either. This one time exchange program allows you to try the original mattress and then if too soft or too hard, you may exchange it to insure you always get the perfect mattress for you. We understand that it is very difficult to pick the perfect mattress by simply laying on it for a few minutes in the store.  

We are a high-volume retailer for the largest name brands.  We take advantage of volume discounts and use our large buying power to negotiate the lowest possible pricing for you.

We are constantly trying to keep overhead low so we don't raise our prices as much as competitors. We don't spend $1,000's on TV Commercials or Radio Spots. We don't spend $1,000's on landscaping or fancy window displays. We rely on providing great prices and wonderful service; 'word of mouth' from our happy customers is our advertisement. We consantly negotiate and renegotiate with manufacturers for the very lowes possible price.  We use our volume buying power to qualify for bulk discount buys as well.  All these things combined, keep our costs low allowing us to offer the Guaranteed Lowest Prices on New Name Brand Furniture, Mattress and Home Decor.

Our warehouse is attached to our store.  No long drives to Brandon or St. Petersburg like some of our competitors.  You simply stop into the showroom, our friendly front desk associates will give you a 'pick-up slip' that you then take to the end of our building which is our warehouse.  Our experienced warehouse workers will pull your items from our warehouse, stack it onto your vehicle and we even provide rope and tie it down for you.  It is just that easy!

Warehouse is open from 10 AM to 6:30 PM Monday through Saturday and limited pick-ups on Sunday from 11 AM to 5:30 PM.

Yes.   There is a small delivery fee - but our fees are lower than our competitors.  And unlike our Competitors, we actually offer two types of deliveries to fit your needs and budget.

The first type is Full Delivery and Setup of all items and the second type is our economical Delivery Only.  Full Delivery and Setup service will deliver your items from our warehouse to your home.  The Delivery Technicians will open and inspect each piece, assemble your items for you in the room of your choosing and will even remove the boxes and packaging when finished.  Our Economical Delivery Only is for the budget minded.  The Delivery Technicians will deliver your items from our warehouse to your home.  They will placed your boxed/packaged items in the room of your choice for you.  You can unwrap and assemble your items yourself (most manufacturers even include any tools needed to assemble, so all you may need is a screwdriver.  This allows you the option to choose the more economical Delivery Only or the reasonably priced Full Delivery with Setup - whichever works best for you.  In addition, we also remove your old bedding for FREE on both types of Deliveries.



FINANCING, LAYAWAY AND PAYMENT OPTIONS

Yes. We actually offer several different financing options to suit most any need. We offer Easy Financing with No Credit Needed Companies and we also offer Traditional/Conventional Credit Check Plans.  You can find information on these financing options here.

We accept most major credit cards, debit cards, personal checks and cash.  We also offer ONE YEAR FREE LAYAWAY. Come in to pick out your furniture and we will write up an invoice locking in the price at the time of sale. If the price goes up anytime during the year you are paying off the layaway, you need not worry since your price is 'locked in'.  Pay at your own pace and once paid in full, you can arrange to pick-up your items or have them delivered. We offer an Online Payment Center to pay layaway payments online from the comfort of your home.



WARRANTY OR DAMAGED ITEM QUESTIONS

Yes.  Since our products are all new and from Name Brand Companies, most offer manufacturer warranties.

All items are new with warranties to guarantee you get great furniture at Mattress and Furniture Super Center.  Occasionally, items will become damaged during shipping or maybe you have owned your furniture for some time and it becomes damaged in some way.  Whenever a customer recieves a damaged item or warranty claim, simply call and report it to the store. Also, most of our competitors will advise you to contact the manufacturer yourself.   Our knowledgable representatives will start notifying the manufacturer and handle all the paperwork. Different manufacturers have policies ranging from complete replacement or to send a technician for faster resolution. We adhere to the manufacturers' policies and procedures to insure all our customers have great products and service.
*Please note, we are not computerized - manufacturers require you to provide a copy of your invoice reciept.  Please have invoice reciept with you when reporting any issue. If you have misplaced your copy, notify us and we may be able to assist you depending on length of time that may have passed from your purchase date.

Different manufacturers use different procedures to insure warranty claims are processed quickly as possible.  Some manufacturers simply require we exchange the item and return the exchanged item back to them.  Many manufacturers require a 3rd Party Technician to inspect the furniture before replacing.  This is to save time for the customer. For example; If a dresser drawer is damaged, sending a dresser replacement by semi-truck could take a week or two.  But if only a drawer, the factory can ship a drawer to the tech in days - allowing for a quicker resolution.  If a full dresser replacement is needed, the dresser is shipped immediately once the tech visits. Please check with the store for your particular manufacturers policies.

Yes.  We have a program with a national service company that will provide additional protection over and beyond standard manufacturer warranties. These programs vary depending on the type of furniture you intend to cover with their great plans.
  
 SPECIAL ORDERS AND CUSTOM ORDERS

We stock 1,000's of Items, but if you choose, we can order Special Orders and Custom Orders.  Timeframes vary depending on distance from manufacturer and mode of transport.  Commonly most special orders arrive within a generic timeframe of 1 1/2 to 3 1/2 weeks from date of purchase.  Please ask your salesperson at time of purchase about timeframes for the manufacturers and items you chose.

You pay what is on the Price Tag and nothing more for Special Orders.  Many competitors do charge additional fees, but we do not.






MORE TO COME...      CHECK BACK OFTEN...

Reviews & Comments
We encourage our customers to tell us how we are doing.  Your suggestions often lead to improvements in our goal of providing the very best shopping experience for our customers.  Here are a few reviews our customers have sent in.

Ask your Sales Person how you can submit a Review, Facebook Like, +1, and Pins.  Sometimes, there are incentives & specials available only online.
So frequent our website, Facebook Page, and Google + Pages to catch all the sales, specials, and discounts.

SHOP NOW AT OUR ONLINE STORE    CHOOSE EXPRESS SHIPPING OR FREE PICKUP AT STORE

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