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Call (813)242-9500 or Visit Us at 2719 E Adamo Drive, Tampa, FL 33605
Hours: Monday-Saturday 10am-6pm / Sunday 11am-5pm and following CDC Guidelines

Mattress and Furniture Super Center

Mattress and Furniture Super Center Customer Help Page


Help / FAQ Page is provided to our customers to answer some of our customers' most frequently asked questions.

This page may answer many of your questions.
But if you still have questions not addressed on this page, then call us at (813)242-9500.


We are Specialists with Home Furnishing and Decorating Needs.

We know furniture, mattress and bedding, appliances and electronics, home decor or anything you may need help with. That is what we are here for!
So Don't Worry - whether you know everything or know nothing, we are here to help!

Mattress Man

GENERAL QUESTIONS ABOUT OUR STORE



Where are you located?

Our store is centrally located for the entire Tampa Bay area.
We are at 2719 E. Adamo Drive at 26th Street. We are located next door to Ikea Home Furnishings and across Adamo Drive from Coppertail Brewery. We are easily accessible from the Expressway, I-4, I-75 and if you get lost, simply call us and we will give you directions.

What are your showroom hours?

Our store is open 7 days per week, 362 days per year.
We are closed Thanksgiving Day, Christmas Day and Easter; and our hours are Monday - Saturday 10am - 6pm, Sunday 11am - 5pm.

Can I purchase online?

Yes. We have an Online Store that offers many of the items that we offer in-store. We always suggest visiting the Showroom since there are Manager Specials, Daily Specials and Clearance Items that we cannot offer online.
But if you cannot visit, we offer over 30,000 different options from Furniture, Mattress and Bedding, Accessories and Home Decor through our WebStore. You can shop 24 hours a day - 7 days per week with credit card, debit card, PayPal and Financing.

Are all the sale items and discounted items New?

Yes. We sell New Name Brand Furniture, Mattress, Outdoor, Fitness, Electronics and Home Decor. Each still packaged in the manufacturer original packaging. We buy direct from the manufacturers. All the items come from the manufacturer to our Tampa warehouse and then to you.

Are there warranties with your products?

Yes. All our products are all new and from Name Brand Companies. Most of these companies offer manufacturer warranties and we also have Extended Warranties and Furniture Warranty/Repair Plans Available.
With Mattresses, we offer a 4 Month Comfort Guarantee on all the Mattresses and Mattress Sets that we sell (in addition to the mfg warranty). With our 4 Month Comfort Guarantee, you can try-out your new mattress set for up to 4 months. Within this time, you may return your mattress in exchange to a mattress more suited to you. No restocking fees or Exchange Fees either. This one time exchange program allows you to try the original mattress and then if too soft or too hard, you may exchange it to insure you always get the perfect mattress for you. We understand that it is very difficult to pick the perfect mattress by simply laying on it for a few minutes in the store.

How Can you Offer Such Low Pricing?

We are a high-volume retailer for the largest name brands. We take advantage of volume discounts and use our large buying power to negotiate the lowest possible pricing. We use our volume buying power to qualify for bulk discount buys and Manufacturer Promotions as well.
We are constantly trying to keep overhead low so we don't raise our prices as much as our competitors. We don't spend $1,000's on TV Commercials or Radio Spots. We don't spend $1,000's on landscaping or fancy window displays. We rely on providing great prices and wonderful service; 'word of mouth' from our happy customers is our advertisement.

All these things combined, keep our costs low allowing us to offer the Guaranteed Lowest Prices on New Name Brand Furniture, Mattress and Home Decor.

Where is your warehouse if I want to pick up myself?

Our warehouse is attached to our store. No long drives to warehouses in Brandon, Orlando, Ocala or St. Petersburg like some of our competitors. You simply stop into the showroom, our friendly front desk associates will give you a 'pick-up slip' that you then take to the end of our building which is our warehouse. Our experienced warehouse workers will pull your items from our warehouse, stack it onto your vehicle and we even provide rope and tie it down for you. It is just that easy!

What are your warehouse pick-up hours?

Warehouse is open from 10am to 6pm Monday through Saturday and limited pick-ups on Sunday from 11am to 5pm.

I don't have a truck - do you offer Delivery?

Yes. There is a small delivery fee - but our fees are lower than our competitors. And unlike our Competitors, we actually offer two types of deliveries to fit your needs and budget.

What Delivery Options do you offer? And is there a Delivery Charge or Delivery Fee?

We do offer delivery and two options to fit any budget or need.
Full Delivery and Setup service will deliver your items from our warehouse to your home. The Delivery Team will open and inspect each piece, assemble your items in the room of your choosing and will even remove the boxes and packaging when finished.
Our Economical Delivery Only is for the budget minded. The Delivery Team will deliver your items from our warehouse to your home. They will place your boxed/packaged items in the room of your choice for you. You can unwrap and assemble your items yourself and most manufacturers even include tools needed to assemble, so all you may need is a screwdriver.
Economical Delivery Only or the reasonably priced Full Delivery with Setup - whichever works best for you. In addition, we also remove your old bedding for FREE on both types of Deliveries.


Mattress Man

FINANCING, LAYAWAY AND PAYMENT OPTIONS


Do you offer Financing?

Yes. We actually offer several different financing options to suit most any need. We offer Easy Financing with No Credit Needed Companies and we also offer Traditional/Conventional Credit Check Plans.

What other Payment Options do you offer?

We accept most major credit cards, debit cards, personal checks and cash. We also offer ONE YEAR FREE LAYAWAY. Come in to pick out your furniture and we will write up an invoice locking in the price at the time of sale. If the price goes up anytime during the year you are paying off the layaway, you need not worry since your price is 'locked in'. Pay at your own pace and once paid in full, you can arrange to pick-up your items or have them delivered. We offer an Online Payment Center to pay layaway payments online from the comfort of your home.


Mattress Man

WARRANTY OR DAMAGED ITEM QUESTIONS


Are there warranties with your products?

Yes. Since our products are all new and from Name Brand Companies, most offer manufacturer warranties.

What do I do if I recieve something was received damaged? Or what if I need to make a warranty claim?

All items are new with warranties to guarantee you get great furniture at Mattress and Furniture Super Center. Occasionally, items will become damaged during shipping or maybe you have owned your furniture for some time and it becomes damaged in some way. Whenever a customer recieves a damaged item or warranty claim, simply call and report it to the store. Also, most of our competitors will advise you to contact the manufacturer yourself. Our knowledgable representatives will start notifying the manufacturer and handle all the paperwork. Different manufacturers have policies ranging from complete replacement or to send a technician for faster resolution. We adhere to the manufacturers' policies and procedures to insure all our customers have great products and service.
*Please note, we are not computerized - manufacturers require you to provide a copy of your invoice reciept. Please have invoice reciept with you when reporting any issue. If you have misplaced your copy, notify us and we may be able to assist you depending on length of time that may have passed from your purchase date.

What does the store mean when they say they are sending out a technician?

Different manufacturers use different procedures to insure warranty claims are processed quickly as possible. Some manufacturers simply require we exchange the item and return the exchanged item back to them. Many manufacturers require a 3rd Party Technician to inspect the furniture before replacing. This is to save time for the customer. For example; If a dresser drawer is damaged, sending a dresser replacement by semi-truck could take a week or two. But if only a drawer, the factory can ship a drawer to the tech in days - allowing for a quicker resolution. If a full dresser replacement is needed, the dresser is shipped immediately once the tech visits. Please check with the store for your particular manufacturers policies.

Do you offer additional extended warranties and protection plans?

Yes. We have a program with a national service company that will provide additional protection over and beyond standard manufacturer warranties. These programs vary depending on the type of furniture you intend to cover with their great plans.


Mattress Man

SPECIAL ORDERS AND CUSTOM ORDERS


How Long Does Special Orders/Custom Made Items Take?

We stock 1,000's of Items, but if you choose, we can order Special Orders and Custom Orders. Timeframes vary depending on distance from manufacturer and mode of transport. Commonly most special orders arrive within a generic timeframe of 1 1/2 to 3 1/2 weeks from date of purchase. Please ask your salesperson at time of purchase about timeframes for the manufacturers and items you chose.

Do You Charge Extra for Special Orders?

You pay what is on the Price Tag and nothing more for Special Orders. Many competitors do charge additional fees and shipping charges, but we do not.


MORE TO COME... CHECK BACK OFTEN...

2719 E. Adamo Drive Tampa FL 33605 US 813-242-9500